Frequently Asked Questions
No! At least not directly. Rentapap.com does not bill your insurance. That doesn’t stop you from submitting your expenses to your insurance provider to see if they will reimburse the cost to you. Most insurance payors require that you use your device for a specific amount of time (70% of the nights for greater than 4 hours) and report that information to them. Contact your providers help line for specific information.
In order to make sure everyone gets a good, quality fit with their mask, we ship out mask kits. These kits have several options of cushion fittings so that you can change to fit your specific individual features. If you decide that you would like a nasal style mask, your package will come with small, medium and large interchangeable cushions and a sizing guide. All you need to do then is update your profile so we know which replacement cushions to send you in your 90 day resupply box!
Don’t worry! All of our packages come with a promise, you have a full 30 days to return your mask for a different style. Just shoot us an email and tell us which mask you would like to try and we’ll ship it out immediately. Easy!
Absolutely! Masks and tubing have standard size connections, allowing you to use any standard interface with you machine. In most cases, we can resupply you with the cushions as well. Just let us know the mask name and size cushion that you have and we’ll take care of it!
No matter where you are in the billing cycle, you can always change your plan, by clicking on the ‘change’ icon on your member home page. We will process your order and send out a new device and mask with a return label. Keep using your device until the new one arrives in the mail, then pack up the old device, place the return label on top and leave it for the postman!
We understand that getting settled in with your CPAP machine and mask can be a challenge in some cases. On your member home page, you will find a section labeled “Setup & Help” that has TONS of resources to help you with anything from mask leaks, to setup, to cleaning and software. If you still can’t find what you are looking for please reach out to us via our contact page and someone will reach out to you soon!